Browsing by Subject Consumer satisfaction--South Africa

Showing results 1 to 17 of 17
Issue DateTitleAuthor(s)
2017Consumer protection and service delivery by the retail industry in the greater Durban area : the legal implications of the Consumer Protection Act 68 of 2008Govender, Vasantha 
2008Critical factors for service quality in the intercity bus transport industryPan, Qi
2008Critical factors for service quality in the intercity bus transport industryPan, Qi
2017Customer service as a strategic tool amongst independent retail food chains in KwaZulu-NatalTlapana, Tshepo Peter 
2007Employee commitment to customer service in South AfricaPremjee, Dipika
18-Feb-2014The factors that influence the marketing of professional services : a case studyEnerson, Meg 
2016The influence of customer service on consumer buying behaviour at selected supermarkets in the greater Durban areaMusasa, Tinashe 
2017The influence of service quality on the post-dining behavioural intentions of customers at Cargo Hold, Ushaka Marine WorldNxumalo, Thobelani 
2017Investigating internal service quality at Durban University of Technology Writing CentresNhari, Sibongile Ruth 
2017An investigation into the challenges faced by a mobile service provider in meeting customer needsGovender, Omashan Vaughn 
2004A longitudinal study of customers perceptions of their confidence in, and satisfaction with, the South African Sugar Association Cane Testing Service divisionNaidoo, Gonaseelan
2004A longitudinal study of customers perceptions of their confidence in, and satisfaction with, the South African sugar association cane testing service divisionNaidoo, Gonaseelan
2007The market orientation of proudly South African companies : students' perceptionsThoola, Tebello Paul
2017Retail loyalty programmes : relationship quality and customer loyalty between the card-holder and the retailer in South AfricaCorbishley, Karen Margaret 
2017Service quality at selected health and fitness centres in townships in the greater Durban areaNgceba, Asiphe 
2016South African consumers' perceptions of and attitudes towards a Jamaican restaurant : country of origin effectNeshehe-Mukhithi, Fhelani 
2007TSAMs' perception of service quality at DuPontNaidoo, K. Silas