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  • Employee commitment to customer service in South Africa 

    Premjee, Dipika (2007)
    Retailing no longer involves just growth or expansion into new product, consumer segments or geographic areas. Organisations are now learning to shift their emphasis to managing under conditions of modest, zero or for some ...
  • TSAMs' perception of service quality at DuPont 

    Naidoo, K. Silas (2007)
    Organizations in the service sector had to make a radical shift in their strategy to embrace customer-centered philosophies in order to maintain a sustainable business. Without realignment to the new demands and with ...