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Perceptions of research structures and service quality within various faculties at Durban University of Technology: staff and students perspective
(Business Perspectives, 2016)
In order to compete, retain and attract postgraduate students, and overcome the lack of postgraduate throughput, universities of technology need to be more customer orientated. Therefore, to gain competitive advantage, ...
Prioritising factors influencing service quality at Durban University of Technology: AHP approach
There have been numerous studies conducted on the evaluation of service quality at universities. However, there remains a deficiency on using a multi criteria decision making approach in determining factors to consider for ...
A comparison of University academics job factors : satisfaction and dissatisfaction
The aim of this paper is to compare the university academics job satisfaction factors and job dissatisfaction factors. This aim is achieved by identifying the factors that affect academics job satisfaction and dissatisfaction. ...
Application of stakeholder management for business sustainability in the higher education sector
Universities have not been able to manage their stakeholder identification and salience correctly, nor to establish the needs of each stakeholder. Stakeholder analysis is deliberately considered as the most important part ...