Browsing Faculty of Management Sciences by Title
Now showing items 81-100 of 463
-
Critical factors for service quality in the intercity bus transport industry
(2008)South Africa will host the Soccer World Cup in 2010. About 2.7 million local spectators and 400,000 visitors need to be transferred to and from the 1() host cities in 43 days . .This is a huge challenge to the intercity ... -
Critical internal factors influencing the centralization of stock procurement processes in a South African municipality
(Clute Institutehttp://www.cluteinstitute.com/ojs/index.php/IBER/article/view/8949/8878, 2014-11)The purpose of this paper was threefold: 1) to examine the internal factors influencing centralization of stock procurement processes, 2) to assess the relationship between demographic factors and staff understanding of ... -
Critical success factors influencing project success in the construction industry
(University of the Free Statehttp://www.ufs.ac.za/templates/journals.aspx?article=1358, 2012)The construction industry is one of the largest job creators in developing countries and is highly competitive. The high number of project failures suggests the existence of underlying critical success factors which have ... -
Critical success factors influencing project success in the Durban construction industry
(2011)This study presents an assessment of the perceptions of project managers and contractors regarding the critical success factors influencing project success in the Durban construction industry. To achieve this aim, ... -
Cruise tourism and community-based tourism: towards a possible relationship
(AJHTL, 2015)Tourism is a relevant growing industry worldwide and is often regarded as an important development tool. The cruise tourism sector is also an important segment of the tourism industry and is viewed as having positive and ... -
Cultural diversity and its influence on the attitudes of Africans and Indians toward marketing communication : a South African perspective
(Open Journal Systemshttps://ifrnd.org/journal/index.php/jebs/article/view/1481, 2016-12)Culture has been reported to be one of the major factors influencing attitudes toward marketing communication. However, identification across prevailing cultural dimensions could have unique implications for attitudes ... -
Cultural Influence On The Diffusion And Adoption Of Social Media Technologies By Entrepreneurs In Rural South Africa
(The Clute Institute, 2013-12)This paper examines how culture influences the diffusion and adoption of social media technologies in rural businesses. The cultural factors influencing the diffusion and adoption of social media technologies among the ... -
Customer experience with smartphones : a university student perspective
(2016)The classical view that an industry is a customer-satisfying process and not a goods-producing process is vital for all businesses to understand. Today the mobile industry have produced a smartphone which represents a ... -
Customer perception of service quality at the Business Studies Unit of the Durban University of Technology
(2008)Customer satisfaction is the key ingredient to the success of any business. This is the most important factor that creates loyal customers. Presently, organisations are attempting to obtain increased customer satisfaction ... -
Customer perceptions of service quality at a Durban based spirit merchant
(2009)The South Africa alcohol industry is one of the most challenging and competitive sectors of the FMCG. With the strong presence of international brands, the local spirits environment is seemingly becoming tough and ... -
Customer satisfaction at a selected retail pharmacy chain in the greater Durban area
(2014-05-20)South Africa is experiencing an expansion of pharmacy chains. Globalization and deregulations have increased competition within the retail pharmacy sector. In this highly competitive sector, the most important strategy ... -
Customer service at a chain store in the greater Durban area
(2006)Retailing in South Africa is one of the most challenging and competitive sectors. The South African retail business environment is seemingly becoming tough and uncertain, with intense competition from both domestic and ... -
Customer service orientation of institutes of higher learning in South Africa: A case study of universities of technology
(Virtus Interpress, 2014)The purpose of the study was to investigate the customer service orientation of institutes of higher learning in South Africa, with specific reference to Universities of Technology in KwaZulu–Natal (KZN). As an exploratory ... -
Customer service quality at Great Wall Motor (GWM) service centres in the greater Durban area
(2010)China was the world’s third-largest producer of cars in 2006, and also the third-largest producer of “motor vehicles”. Great Wall Motor Company Limited (GWM) is the largest privately-owned automotive manufacturer in China. ... -
Customer service quality at selected commercial health and fitness centres in KwaZulu-Natal
(2009)Interest in the quality of the health and fitness industry has grown considerably over the last decade. Gymnasiums are increasingly placing greater emphasis on meeting members‟ expectations and needs. As more competition ... -
Customers' perceptions towards product quality in automotive small and medium enterprises in Durban Metropolitan areas
(2017)Small and Medium Enterprises (SMEs) in South Africa (SA) contribute significantly to job creation, wealth, social stability, economic growth and reduction of poverty. While research has been conducted, with regard to ... -
Customers’ expectations and perceptions of service quality : the case of a retail pharmacy chain in South Africa
(Mediterranean Centre of Social and Educational Researchhttp://www.mcser.org/journal/index.php/mjss/article/view/4135, 2014)Recent legislative changes have permitted rapid expansion of pharmacy chains in South Africa. The early effect of this appears to be lowered prices and greater competition amongst pharmacy chains. Whilst research has been ... -
Customer’s perception towards product quality of automotive SMEs operating in Metropolitan areas, and consideration of environmental impact
(Business Perspectiveshttp://dx.doi.org/10.21511/ee.08(1).2017.04, 2017-04-08)This paper examines customer’s perception towards product quality of automotive SMEs operating in the Durban metropolitan areas and identifies how small and medium enterprises (SMEs) in South Africa (SA) contribute ... -
Debt financing structure within the State-owned corporations in Kenya
(Virtus Interpresshttp://virtusinterpress.org/DEBT-FINANCING-STRUCTURE-WITHIN.html, 2015)The current public sector financial management reforms agenda within the state-owned corporations in Kenya aimed at integrating and aligning their performance to vision 2030, has not yet achieved the traction required. ... -
The determination of core competencies of Sappi Forest Product Division as a basis of establishing future development
(2004)The purpose of this study was to determine the core competencies of Sappi Forest Product division as a basis for establishing future developments. The literature focused on the resource-based view where the analysis ...