Browsing Faculty of Management Sciences by Title
Now showing items 81-100 of 425
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Customer service orientation of institutes of higher learning in South Africa: A case study of universities of technology
(Virtus Interpress, 2014)The purpose of the study was to investigate the customer service orientation of institutes of higher learning in South Africa, with specific reference to Universities of Technology in KwaZulu–Natal (KZN). As an exploratory ... -
Customer service quality at Great Wall Motor (GWM) service centres in the greater Durban area
(2010)China was the world’s third-largest producer of cars in 2006, and also the third-largest producer of “motor vehicles”. Great Wall Motor Company Limited (GWM) is the largest privately-owned automotive manufacturer in China. ... -
Customer service quality at selected commercial health and fitness centres in KwaZulu-Natal
(2009)Interest in the quality of the health and fitness industry has grown considerably over the last decade. Gymnasiums are increasingly placing greater emphasis on meeting members‟ expectations and needs. As more competition ... -
Customers’ expectations and perceptions of service quality : the case of a retail pharmacy chain in South Africa
(Mediterranean Centre of Social and Educational Researchhttp://www.mcser.org/journal/index.php/mjss/article/view/4135, 2014)Recent legislative changes have permitted rapid expansion of pharmacy chains in South Africa. The early effect of this appears to be lowered prices and greater competition amongst pharmacy chains. Whilst research has been ... -
Customer’s perception towards product quality of automotive SMEs operating in Metropolitan areas, and consideration of environmental impact
(Business Perspectiveshttp://dx.doi.org/10.21511/ee.08(1).2017.04, 2017-04-08)This paper examines customer’s perception towards product quality of automotive SMEs operating in the Durban metropolitan areas and identifies how small and medium enterprises (SMEs) in South Africa (SA) contribute ... -
Debt financing structure within the State-owned corporations in Kenya
(Virtus Interpresshttp://virtusinterpress.org/DEBT-FINANCING-STRUCTURE-WITHIN.html, 2015)The current public sector financial management reforms agenda within the state-owned corporations in Kenya aimed at integrating and aligning their performance to vision 2030, has not yet achieved the traction required. ... -
The determination of core competencies of Sappi Forest Product Division as a basis of establishing future development
(2004)The purpose of this study was to determine the core competencies of Sappi Forest Product division as a basis for establishing future developments. The literature focused on the resource-based view where the analysis ... -
Developing an exploratory framework of human capital linked to intellectual capital and knowledge management for a selected university of technology in South Africa : a case study
(2016)The aim of this study was the development of an Exploratory Framework of Human Capital linked to Intellectual Capital and Knowledge Management for the Durban University of Technology as a case study. The main problem ... -
The development of a public optometry system in Mozambique: a cost benefit analysis
(BioMed Centralhttp://www.biomedcentral.com/1472-6963/14/422, 2014)Background: The economic burden of uncorrected refractive error (URE) is thought to be high in Mozambique, largely as a consequence of the lack of resources and systems to tackle this largely avoidable problem. The Mozambique ... -
Development of a quality management system framework for dental assisting education in South Africa
(2014-05-28)There has been a call from society for both the provision of a quality education and for a quality “student” who can contribute to the economy and citizenry of South Africa. It therefore makes sense for any educational ... -
The development of an employee assistance programme (EAP) model for secondary school educators in KwaZulu-Natal : an exploratory study
(2014-02-18)The intended contribution of this empirical study was the development of an exploratory employee assistance programme (EAP) model for secondary school educators in KwaZulu-Natal. The academic EAP model formulated ... -
The development of an incubator system to promote entrepreneurship for technikon fashion design graduates
(2003)The South African economy is unable to support the employment needs of the growing number of graduates. In an attempt to address these needs, the proposed study focuses on the development of an incubator system to nurture ... -
The development of an internal brand strategy for a post-merged organisation
(2004)This thesis describes and analyses the integration process of mergers and acquisitions, which is often blamed for the failure of such undertakings. It explains the status quo for internal branding in general and in the ... -
The development of universities of technology in the higher education landscape in South Africa
(2010)To face the challenges of the 21st century, institutions need to address problems experienced by the modern world. The nature of modern work is changing and continually increasing, with knowledge, information and education. ... -
Digital and interactive content production as part of Lesotho Strategic Development : a brief study on Lesotho working towards national colloboration for updated civil register and voter register in the spirit of improved service delivery
(IEEE, 2014-10)Some say that the world is getting smaller, but I believe with those who say it is not. It just feels smaller, because modern technology helps overcome the distances. To be part of the modern world, with its advantages and ... -
Digital and interactive content production as part of Lesotho strategic development - A brief study on Lesotho working towards National colloboration for updated civil register and voter register in the spirit of improved service delivery
(IEEE, 2014)Some say that the world is getting smaller, but I believe with those who say it is not. It just feels smaller, because modern technology helps overcome the distances. To be part of the modern world, with its advantages and ... -
Disaster risk management in local government : a case study of Foreman and Kennedy Road informal settlements, eThekwini Municipality, KwaZulu-Natal
(2011)Disasters have inflicted a heavy cost on human, materials and physical resources, and degradation to the environment. Furthermore, disasters have negative physical impacts (which include casualities and property damage) ... -
Distribution tactics for success in turbulent versus stable environments : a complexity theory approach
(AOSIS OpenJournalshttp://dx.doi.org/10.4102/jtscm.v7i1.112, 2013-11-04)This article proposes that the external environment influences the choice of distribution tactics. Since businesses and markets are complex adaptive systems, using complexity theory to understand such environments is ... -
Distribution tactics for success in turbulent versus stable environments: A complexity theory approach
(AOSIS OpenJournalshttp://dx.doi.org/10.4102/jtscm.v7i1.112, 2013)This article proposes that the external environment influences the choice of distribution tactics. Since businesses and markets are complex adaptive systems, using complexity theory to understand such environments is ... -
Dividing the spoils? mining and tourism in South Africa
(MCSER PublishingDoi:10.5901/mjss.2014.v5n2p87, 2014-01)This article looks at the mining and tourism sectors through the prisms of a society still attempting to redress the evils of the apartheid past. In so doing, it provides a typology of the dominant characteristics active ...