Now showing items 1-6 of 6
Customer service quality at selected commercial health and fitness centres in KwaZulu-Natal
Interest in the quality of the health and fitness industry has grown considerably over the last decade. Gymnasiums are increasingly placing greater emphasis on meeting members‟ expectations and needs. As more competition ...
Service quality at Varsity Colleges in Durban North and Westville : students' perceptions
Customer satisfaction, customer value and service quality have become the primary focus of service organisations in today’s customer era. The higher education industry is no different. As higher education institutions ...
Analysing rural tourism motivation factors and ICT adoption with specific reference to Malealea Lodge in Lesotho
Tourism can be classified either as urban tourism or as rural tourism, and it is one of the fastest growing industries globally. Rural tourism is usually associated with rural development because it has strong linkages to ...
Store layout and its impact on consumer purchasing behaviour at convenience stores in Kwa Mashu
Store layout is an important factor affecting consumer behaviour and a critical determinant towards the creation of store image. Well designed layouts are extremely important because they strongly influence in-store ...
Factors influencing customer churn rate and retention in the mobile market
The aim of the study was to identify causes of churning, to find ways of managing it and to diagnose customers‟ communication needs. Furthermore the research tested the impact of messaging services on customer retention ...
The effectiveness of the ISO 9001:2000 quality management standard on performance and customer satisfaction at a selected organisation
Over the years, organisations have been criticised for implementing the ISO 9000 Quality Management Standards purely as a marketing strategy without any commitment to improving quality and customer satisfaction. This ...