Over the years, organisations have been criticised for implementing the ISO 9000 Quality Management Standards purely as a marketing strategy without any commitment to improving quality and customer satisfaction. This ...

The research problem investigates to what extent the introduction of change has affected employee motivation and job satisfaction with reference to organizational productivity.

Satisfying consumers’ needs and wants has always been a primary goal of marketing. These are fulfilled when consumers make the right choices of products to purchase. The driving force behind such purchasing decisions is ...

Project Management for many years have been conducted using a traditional model with the focus being on time, cost and quality and its overall success on managing the organizations more effectively. Organisations are moving ...

This study examines employee perceptions of the impact of training and development on product quality. The study was undertaken on a sample of 106 individuals, drawn using the convenience sampling technique from a large ...

The current biodiversity and extinction crisis has ignited global concern for human and planetary well-being, culminating in the declaration by the United Nations of 2010 as the International Year of Biodiversity. Concomitant ...

The conditions for doing business are changing rapidly. In the last decade, the resin market has witnessed a substantial growth and rapid changes globally as well as domestically. Customer satisfaction is a critical issue ...

Although there is an abundance of health care waste information in South Africa, not enough studies have been done in public district hospitals particularly in rural areas. Hospitals find it difficult to comply with the ...

The aim of the study was to identify causes of churning, to find ways of managing it and to diagnose customers‟ communication needs. Furthermore the research tested the impact of messaging services on customer retention ...

Information technology is fundamentally changing the banking industry worldwide. The advent of internet banking offers banking firms a new frontier of opportunities and challenges. An understanding of how demographic ...