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Issue DateTitleAuthor(s)
2010Crisis communication planning and management at higher education institutions in KwaZulu-NatalHussain, Sameera Banu 
19-Nov-1998A critical evaluation of the Lean Six Sigma (LSS) programme at Valspar, South AfricaNaicker, Gayshree 
2008Critical factors for service quality in the intercity bus transport industryPan, Qi
2008Critical factors for service quality in the intercity bus transport industryPan, Qi
2011Critical success factors influencing project success in the Durban construction industryMsani, Thulani Armstrong
2016Customer experience with smartphones : a university student perspectiveMupamhanga, Musiyiwa 
2008Customer perception of service quality at the Business Studies Unit of the Durban University of TechnologyManuel, Nishi
2009Customer perceptions of service quality at a Durban based spirit merchantMoodley, Logidesan
2016Customer satisfaction analysis of Conlog electricity prepayment meters in KwaZulu-Natal : a customer perspectiveGina, Mondli 
20-May-2014Customer satisfaction at a selected retail pharmacy chain in the greater Durban areaAdat, Nafisa 
2017Customer service as a strategic tool amongst independent retail food chains in KwaZulu-NatalTlapana, Tshepo Peter 
2006Customer service at a chain store in the greater Durban areaYao, Jie
2010Customer service quality at Great Wall Motor (GWM) service centres in the greater Durban areaYin, Yue
2009Customer service quality at selected commercial health and fitness centres in KwaZulu-NatalLotz, Colleen
2017Customers' perceptions towards product quality in automotive small and medium enterprises in Durban Metropolitan areasDlamini, Henry Lucky 
1998Decision support systems : critical success factors for implementationAverweg, Udo Richard Franz
2004The determination of core competencies of Sappi Forest Product Division as a basis of establishing future developmentKhan, Imtiaz
2016Developing an exploratory framework of human capital linked to intellectual capital and knowledge management for a selected university of technology in South Africa : a case studyLourens, Melanie Elizabeth 
2017Developing peacebuilding skills among civil society organisations in ZimbabweMakwerere, David 
28-May-2014Development of a quality management system framework for dental assisting education in South AfricaMuslim, Tufayl Ahmed