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Browsing Theses and dissertations (Management Sciences) by Subject "Customer services--Quality control"

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The effectiveness of the ISO 9001:2000 quality management standard on performance and customer satisfaction at a selected organisation

Moodaliyar, Rajendran (2010)

Over the years, organisations have been criticised for implementing the ISO 9000 Quality Management Standards purely as a marketing strategy without any commitment to improving quality and customer satisfaction. This ...

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