Now showing items 1-6 of 6
Customer perceptions of service quality at a Durban based spirit merchant
The South Africa alcohol industry is one of the most challenging and competitive sectors of the FMCG. With the strong presence of international brands, the local spirits environment is seemingly becoming tough and ...
Service quality at retail banks in Durban
The aim of this study is to investigate service quality at retail banks, such as Standard Bank, ABSA Bank, First National Bank and Nedbank in Durban. The four objectives of this study are set as: Firstly, to identify the ...
Customer service quality at Great Wall Motor (GWM) service centres in the greater Durban area
China was the world’s third-largest producer of cars in 2006, and also the third-largest producer of “motor vehicles”. Great Wall Motor Company Limited (GWM) is the largest privately-owned automotive manufacturer in China. ...
International students' expectations and perceptions of customer service at the Durban University of Technology
Abstract Over the past few years, higher education institutions (HEI’s) have experienced dramatic changes, in their structuring, funding and student numbers. The tertiary education sector in South Africa faces many new ...
Customer satisfaction at a selected retail pharmacy chain in the greater Durban area
South Africa is experiencing an expansion of pharmacy chains. Globalization and deregulations have increased competition within the retail pharmacy sector. In this highly competitive sector, the most important strategy ...
Impact of Batho Pele principles on service delivery : a case study of the Durban regional office of the Department of Home Affairs
The Batho Pele principles provide a framework about how public services should be provided for improving the efficiency and effectiveness of the Public Service. Adherence to these principles will guarantee the provision ...