Now showing items 1-5 of 5
Customer perceptions of service quality at a Durban based spirit merchant
The South Africa alcohol industry is one of the most challenging and competitive sectors of the FMCG. With the strong presence of international brands, the local spirits environment is seemingly becoming tough and ...
Customer service quality at Great Wall Motor (GWM) service centres in the greater Durban area
China was the world’s third-largest producer of cars in 2006, and also the third-largest producer of “motor vehicles”. Great Wall Motor Company Limited (GWM) is the largest privately-owned automotive manufacturer in China. ...
Customer service at a chain store in the greater Durban area
Retailing in South Africa is one of the most challenging and competitive sectors. The South African retail business environment is seemingly becoming tough and uncertain, with intense competition from both domestic and ...
International students' expectations and perceptions of customer service at the Durban University of Technology
Abstract Over the past few years, higher education institutions (HEI’s) have experienced dramatic changes, in their structuring, funding and student numbers. The tertiary education sector in South Africa faces many new ...
Students' expectations and perceptions of the sport offering at the Durban University of Technology
The aim of this study was to investigate customer service quality at DUT. The objectives were: to identify students’ expectations of service quality in sport at the DUT; to determine students’ perceptions of the service ...