Now showing items 11-20 of 164
Motivation and perceived productivity at a merged higher education institution
Higher Education institutions have undergone and are still undergoing transformation in South Africa and this research focused on the merger of a higher education institution as a background to conduct empirical evidence ...
Customer perception of service quality at the Business Studies Unit of the Durban University of Technology
Customer satisfaction is the key ingredient to the success of any business. This is the most important factor that creates loyal customers. Presently, organisations are attempting to obtain increased customer satisfaction ...
A guide for assessing small businesses
It is estimated, that 90% of small businesses in South Africa fail within the first two years of their operation. The South African Government has improved business support services to small businesses. However, it has ...
Recommendations for improvement of supply chain management at Era Beier
The study examines the supply chain management, within the business unit of EraBeier(Pty) Ltd. This business is situated in Pinetown South Africa. The concept of supply chain management is examined in terms of quality of ...
Factors influencing customer churn rate and retention in the mobile market
The aim of the study was to identify causes of churning, to find ways of managing it and to diagnose customers‟ communication needs. Furthermore the research tested the impact of messaging services on customer retention ...
The effect of organizational change on productivity : a case study of a safety glass manufacturing division within the PG Group
The research problem investigates to what extent the introduction of change has affected employee motivation and job satisfaction with reference to organizational productivity.
The effectiveness of contracting bursary students to the Department of Health (KwaZulu-Natal) as a specialist skills retention strategy
Imbalance in the health workforce is a major challenge for health policy-makers, since human resources are the most important of the health systems input (Sanders & Lloyd) Several developed nations are increasingly relying ...
Post purchase behaviour (cognitive dissonance) amongst students at a selected higher education institution
According to postpurchase behaviour theory, there is a tendency for individuals to seek consistency among their cognitions (i.e., beliefs, opinions). When an inconsistency between attitudes or behaviours (dissonance) ...
Employee commitment to customer service in South Africa
Retailing no longer involves just growth or expansion into new product, consumer segments or geographic areas. Organisations are now learning to shift their emphasis to managing under conditions of modest, zero or for some ...
An investigation into the criteria for project success within Transnet
Project Management is the wave of the future. This discipline and its evolution continues to be one of the principal means by which operational and strategic changes are managed in the enterprise. The importance of Project ...