Now showing items 1-2 of 2

  • A 21st century framework for quality management 

    Moonsamy, Gonasagren Vimlan; Singh, Shalini (Academic Journals, 2012-02-07)
    Emerging trends such as globalisation, customer power and sophistication, social responsibility and environmental sustainability consciousness are creating new business challenges and market demands for organisations. In ...
  • Using factor analysis to explore principal components for quality management implementation 

    Moonsamy, Gonasagren Vimlan; Singh, Shalini (Springer, 2012-10-01)
    Quality remains or continues to be one of the top ranking strategic issues in all major organisations. However, today organisations are faced with increasingly sophisticated and informed stakeholder expectations. Standards ...