Now showing items 1-10 of 72
Dividing the spoils? Mining and tourism in South Africa
(MCSER Publishing, 2014-01)
This article looks at the mining and tourism sectors through the prisms of a society still attempting to redress the evils of the apartheid past. In so doing, it provides a typology of the dominant characteristics active ...
Marketing communications and environmental turbulence : a complexity theory view
(International Foundation for Research & Development (IFRD), 2014-04)
This paper investigates how the choice of different marketing communications activities is influenced by the nature of the company’s external environment, when viewing the environment through a complexity theory lens. A ...
An empirical study of service delivery within the Provincial Hospital of Kwa-Zulu Natal, South Africa : a case study
Health care services are an essential component of South African government policy and this is regulated by the Health Act, Act 61 of 2003. The study explores the services offered by the Provincial Hospital KwaZulu Natal, ...
Dividing the spoils? mining and tourism in South Africa
International students’ expectations and perceptions of service quality : the case of a higher education institution in South Africa
(International Foundation for Research and Development, 2012-10)
South Africa has recently seen a significant increase in international student enrolments in recent years. In order to be competitive, attention needs to be given to service quality with a view to being the institution ...
The impact of communication on customer relationship marketing among cellular service providers
This article examines how communication is currently being employed in the cellular industry to improve service to customers in an attempt t o establish a long-term relationship with them. It does so by analyzing ...
Socio-economic implications of the KwaZulu-Natal sardine run for local indigenous communities
(NISC Ltd., 2010)
This paper reports on the findings from a study of the economic and social effects of the annual sardine run on the indigenous community on the south coast of KwaZulu-Natal, South Africa. Data were gathered using questionnaires ...
Are higher education institutions positioned to reap the dividends of open education resources? : the case of Durban University of Technology
(The Clute Institute, 2013-09)
The potential benefits of open education resources (OERs) are well documented in the literature. These include cheaper education, improved equity in respect of educational prospects, greater access to higher education ...
Institutionalising a Whistle blowing Culture within Higher Education Institutions: Policy and Procedure Underpinning Good Governance at the Durban University of Technology
(International Foundation for Research and Development, 2012-09)
The article proposes to explore the importance of policy and procedure as an impetus for establishing a whistle blowing culture. It can be suggested that the institutionalization of a whistle blowing culture through ...
Management actions, attitudes to change and perceptions of the external environment : a complexity theory approach
(Mercury House Publishers, 2008)
This paper, based on complexity theory principles, suggests relationships between environmental turbulence, managers' perceptions of the external environment, attitudes to change, management actions and business success. ...