Please use this identifier to cite or link to this item: http://hdl.handle.net/10321/2409
Title: Factors that influence the marketing of professional services
Authors: Enerson, Meg 
Mason, Roger Bruce 
Corbishley, Karen Margaret 
Keywords: Professional practitioners;Professional services;Marketing mix;7Ps;Services
Issue Date: 2016
Publisher: Business Perspectives
Source: Enerson, M., Mason, R.B. and Corbishley, K.M. 2016. Factors that influence the marketing of professional services . Investment Management and Financial Innovations. 13(3): 118-130.
Abstract: This study explores the marketing in a multinational professional services organization and attempts to identify marketing factors relevant to the organization. The main objective is to identify critical factors that influence the successful marketing of professional services. To accomplish this objective, research is undertaken as a case study with a quantitative survey of employees from the professional services organization. The main finding was that the 7P framework (product/service, price, place, promotion, physical evidence, people, process) was applicable and that place, physical evidence and product components were seen as most critical, with promotion and price appearing to be least critical, maybe because conservative attitudes to marketing still exist within professional service organizations. The study added to the literature on professional services marketing, giving insight into the marketing of professional services in today’s dynamic and changing economic environment. Our findings will, therefore, assist professional service organizations to utilize their marketing resources more effectively and efficiently.
URI: http://hdl.handle.net/10321/2409
ISSN: 1810-4967 (print)
Appears in Collections:Research Publications (Management Sciences)

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