Please use this identifier to cite or link to this item: http://hdl.handle.net/10321/2451
Title: Distribution tactics for success in turbulent versus stable environments : a complexity theory approach
Authors: Mason, Roger Bruce 
Issue Date: 4-Nov-2013
Publisher: AOSIS OpenJournals
Source: Mason, R.B. 2013. Distribution tactics for success in turbulent versus stable environments : a complexity theory approach. Journal of Transport and Supply Chain Management. 7(1): 1-9.
Abstract: This article proposes that the external environment influences the choice of distribution tactics. Since businesses and markets are complex adaptive systems, using complexity theory to understand such environments is necessary, but it has not been widely researched. A qualitative case method using in-depth interviews investigated four successful, versus less successful, companies in turbulent versus stable environments. The results tentatively confirmed that the more successful company, in a turbulent market, sees distribution activities as less important than other aspects of the marketing mix, but uses them to stabilise customer relationships and to maintain distribution processes. These findings can benefit marketers by emphasising a new way to consider place activities. How marketers can be assisted, and suggestions for further research, are provided.
URI: http://hdl.handle.net/10321/2451
ISSN: 1995-5235
Appears in Collections:Research Publications (Management Sciences)

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