Institutional Repository

Patient perception survey : Durban University of Technology Homoeopathic Day Clinic

DUT IR/Manakin Repository

Show simple item record

dc.contributor.advisor Naude, David F. Herr, Benjamin Jamie 2009-06-19T09:02:28Z 2009-06-19T09:02:28Z 2008
dc.identifier.other 314594
dc.description Mini-dissertation in partial compliance with the requirements for the Masters Degree in Technology: Homoeopathy, in the Department of Homoeopathy at the Durban University of Technology, 2008. en_US
dc.description.abstract Within healthcare, patient satisfaction is a combination of need, expectation and the experience of care being provided. Patient satisfaction is an intermediate outcome, and is an important measure of the quality of the overall care provided. Healthcare which does not satisfy the patient is usually less effective, because less satisfied patients tend not to comply with instructions, they take longer to follow up with appointments and they have a poor understanding of their medical condition (Wilkin, Hallam and Dogget, 1994; AI-Assaf, 1998). The provision of overall quality healthcare for patients is a key motivation for many service providers. Therefore, determining the level of patient satisfaction forms a very important part of managing and fulfilling the patients' healthcare needs (Smith, 2001a). Furthermore, surveys of patient satisfaction form an essential role in assessing public opinion of the service provided. Thus, the evaluation of the service provided by a clinic can be reflected in the degree of satisfaction perceived by individuals receiving the services as elicited by a patient perception survey. This study assess patient’s perception of the service provided at the Homoeopathic Day Clinic (HDC) at the Durban University of Technology (DUT). The use of a self-administered questionnaire to establish patient satisfaction was applied. No names were required and all data has been kept strictly confidential. This information will subsequently be used to improve the quality of the service offered at this facility and increase the degree of patient satisfaction experienced. The sample group of the first 100 patients that consulted the HDC at the DUT between July and November 2007 that voluntarily participated in this study were included in the study by means of convenience sampling.In this study there is generally a high degree of satisfaction with the healthcare and services provided. Areas of particularly high satisfaction are related to patients’ arrival to the clinic where they were both promptly and politely greeted, as well as in relationship to the approachability/friendliness of the Homoeopathic student, and the instructions given on how to take the medicine. Areas that revealed lower degrees of satisfaction are advertising, both in media and by signage, as well as the accessibility of the clinic for disabled patients. en_US
dc.format.extent 104 p en_US
dc.language.iso en en_US
dc.subject Homeopathy--South Africa en_US
dc.subject Patient satisfaction en_US
dc.subject Clinics--South Africa--Evaluation en_US
dc.title Patient perception survey : Durban University of Technology Homoeopathic Day Clinic en_US
dc.type Thesis en_US
dc.dut-rims.pubnum DUT-000454

Files in this item

This item appears in the following Collection(s)

Show simple item record

Search DUT IR


My Account