Abstract:
This study examines employee perceptions of the impact of training and development on product quality.
The study was undertaken on a sample of 106 individuals, drawn using the convenience
sampling technique from a large manufacturing organisation situated in the Province of
KwaZulu-Natal. The data was collected using a questionnaire. The questionnaire
comprised of two (2) sections. The first section required the r(gender, age, grade and length of employmentespondents to provide
biographical data ). The second section
explored the impact of training and development on product quality (measured in terms
of performance, features, reliability, conformance, durability, serviceability, aesthetics
and perceived quality).
Data was analysed using descriptive and inferential statistics and the results were
presented using tabular and graphical representation.
This study found that:
Significant intercorrelations exist among the dimensions of product quality
(performance, features, reliability, conformance, durability, serviceability,
aesthetics and perceived quality) as a result of training and development being
conducted in the organisation.
here is no significant difference in the perceptions of employees varying in
biographical data (gender, age, and length of employment) regarding the influence
of training and development on the dimensions of product quality respectively.
Based on the findings of the study, a model was developed and presented. This model
presents recommendations for enhancing product quality.
Description:
Submitted in fulfillment for the degree of Master in Technology: Quality, Durban University of Technology, 2009.
