Please use this identifier to cite or link to this item: http://hdl.handle.net/10321/539
Title: Employee perceptions of the impact of training and development on product quality
Authors: Sookraj, Premlall
Keywords: Employee perceptions;Training;Product quality
Issue Date: 2009
Abstract: This study examines employee perceptions of the impact of training and development on product quality. The study was undertaken on a sample of 106 individuals, drawn using the convenience sampling technique from a large manufacturing organisation situated in the Province of KwaZulu-Natal. The data was collected using a questionnaire. The questionnaire comprised of two (2) sections. The first section required the r(gender, age, grade and length of employmentespondents to provide biographical data ). The second section explored the impact of training and development on product quality (measured in terms of performance, features, reliability, conformance, durability, serviceability, aesthetics and perceived quality). Data was analysed using descriptive and inferential statistics and the results were presented using tabular and graphical representation. This study found that: Significant intercorrelations exist among the dimensions of product quality (performance, features, reliability, conformance, durability, serviceability, aesthetics and perceived quality) as a result of training and development being conducted in the organisation. here is no significant difference in the perceptions of employees varying in biographical data (gender, age, and length of employment) regarding the influence of training and development on the dimensions of product quality respectively. Based on the findings of the study, a model was developed and presented. This model presents recommendations for enhancing product quality.
Description: Submitted in fulfillment for the degree of Master in Technology: Quality, Durban University of Technology, 2009.
URI: http://hdl.handle.net/10321/539
Appears in Collections:Theses and dissertations (Management Sciences)

Files in This Item:
File Description SizeFormat 
Sookraj_2009.pdf817.12 kBAdobe PDFThumbnail
View/Open
Show full item record

Page view(s) 5

1,908
checked on Jan 19, 2018

Download(s) 20

896
checked on Jan 19, 2018

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.