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dc.contributor.advisorPenceliah, Soobramoney
dc.contributor.advisorNaidoo, Trevor
dc.contributor.authorKain, Cheryl-Anne
dc.date.accessioned2012-03-19T12:10:49Z
dc.date.available2013-09-01T22:20:12Z
dc.date.issued2011
dc.identifier.other409352
dc.identifier.urihttp://hdl.handle.net/10321/701
dc.descriptionDissertation submitted in partial fulfilment of the requirement for the Masters Degree of Technology: Quality, Durban University of Technology, 2011.en_US
dc.description.abstractQuality management has not been developed and marketed well in South African based small, medium and micro enterprises (SMME‟s). The focus of SMME‟s has been on product price. In order to improve small business initiatives a culture or the behaviour towards quality needs also to be embraced by SMME‟s. Debenham (2008) finds that focussing on price alone indicates that SMME‟s do not grow and become sustainable. Support from both government and the private sector has focussed primarily on providing financial aid to SMME‟s. Ninety percent of South African small businesses largely remain in the survival stage because of a lack of skills and resources. It has become clear that financial support alone is not enough to grow and sustain SMME‟s. The aim of this study is to investigate the effect that the ISO 9001 quality management system (QMS) has on SMME‟s in the Greater Durban Area with the view to determine the contribution it has made in terms of growth and survival of those SMME‟s. This was a qualitative study investigating SMME‟s in the Greater Durban Metropolitan Area. The sampling frame was made up of two groups of SMME‟s. Unstructured interviews were conducted at 40 SMME‟s, comprising of 20 SMME‟s who have implemented ISO 9001 QMS(have the control/case) and 20 SMME‟s who have not implemented ISO 9001. The raw data was coded into categories and themes. Descriptive statistics, using the statistical package for the social sciences (SPSS), was used to analyse the data. The study indicates that the majority of respondents from both groups had a positive perception towards the ISO 9001 QMS contributing to their growth and survival.en_US
dc.format.extent127 pen_US
dc.language.isoenen_US
dc.subject.lcshTotal quality management--South Africaen_US
dc.subject.lcshISO 9001 Standard--South Africaen_US
dc.subject.lcshQuality control--South Africaen_US
dc.subject.lcshSmall business--South Africa--Managementen_US
dc.subject.lcshOrganizational effectiveness--South Africaen_US
dc.titleThe effect that a quality management system has on small, medium and micro enterprises in the Durban Metropolitan area of KwaZulu-Natalen_US
dc.typeThesisen_US
dc.dut-rims.pubnumDUT-000735


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