Factors affecting the success of inventory control in the stores division of the eThekwini Municipality, Durban : a case study

Abstract

The Stores Division reportedly found it very difficult to control inventories as well as executing roles and responsibilities allocated in the section. The aims of this study were to identify factors affecting the success of inventory control and to assess strategies used by the Stores Division of the eThekwini Municipality in Durban to control inventory stocks. In order to arrive at the deep structure underpinning inventory control, three theoretical frameworks were used, i.e., stock diffusion theory, application control theory and inventory control in theory and practice. This case study was census, descriptive, cross-sectional and predominantly quantitative in nature with only two open-ended questions. The 57 questionnaires were administered by members of staff at the Stores and Procurement Divisions of the eThekwini Municipality in Durban. Data were analysed using descriptive and inferential statistics and categorised according to themes. The IBM Statistical Package for Social Sciences (SPSS) version 21.0 was used to determine statistical results. The findings of the study revealed that employees lack proper training and education and that there is poor inventory control planning, lack of staff communication and lack of procurement time management when processing inventory orders. Respondents also indicated that there are no common strategies in place to control inventories. The study recommends that the Stores Division should consider the levels of staff qualifications, provide more staff training, and improve inventory control planning; communication; time management, and instigate innovative strategies in order to eradicate growing costs of inventory stocks. Moreover, the internal control processes need to be mapped according to the various roles identified.