Please use this identifier to cite or link to this item: https://hdl.handle.net/10321/1343
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dc.contributor.authorGreen, Paulen_US
dc.contributor.authorAdekanmbi, Oluwoleen_US
dc.date.accessioned2015-09-16T12:42:58Z
dc.date.available2015-09-16T12:42:58Z
dc.date.issued2014-
dc.identifier.citationGreen, P. and Adekanmbi, O. 2014. Factors affecting the improvement of service quality at Universities of Technology: the case of South Africa. Journal of Economics and Behavioral Studies. Vol 6(12) : 947-957.en_US
dc.identifier.issn2220-6140-
dc.identifier.urihttp://hdl.handle.net/10321/1343-
dc.description.abstractSeveral research studies have been conducted on the evaluation of service quality at conventional universities. However, this study focuses on universities of technology which are fast growing value-based educational institutions in South Africa. The uniqueness of this study highlights the issues that can affect the improvement of service at universities of technology. Three factors namely: Organizational issues, Educational issues and Staff &Student issues were extracted as the main foci in the improvement of service at universities of technology. A mixed method methodology and an action research approach were employed in this study. The results obtained using factor analysis provides a basis for driving an equation system for evaluating the impact of the issues with respect to the factors named above. The results also show that some extraneous factors that are external to service delivery, have a substantial effect on the quality of service at universities of technology.en_US
dc.format.extent11 pen_US
dc.language.isoenen_US
dc.publisherIFRDen_US
dc.relation.ispartofJournal of economics and behavioral studiesen_US
dc.subjectService Qualityen_US
dc.subjectCustomer Serviceen_US
dc.subjectFactor Analysisen_US
dc.subjectUniversities of Technologyen_US
dc.subjectSouth Africaen_US
dc.titleFactors affecting the improvement of service quality at Universities of Technology : the case of South Africaen_US
dc.typeArticleen_US
dc.dut-rims.pubnumDUT-004359en_US
dc.identifier.doi10.22610/jebs.v6i12.552-
local.sdgSDG04en_US
item.openairetypeArticle-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.grantfulltextopen-
item.cerifentitytypePublications-
item.languageiso639-1en-
item.fulltextWith Fulltext-
Appears in Collections:Research Publications (Accounting and Informatics)
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