Conflict management strategies in settling workplace disputes : the case of Air Zimbabwe

Abstract

The aim of this article is to conduct the analysis of the conflict management strategies that Air Zimbabwe, a service delivery company in Zimbabwe in Southern Africa, employs in settling workplace disputes between it and its employees. The research approach relies mainly on a survey questionnaire that is completed by both the employees and management. The analysis of data is descriptive. The respondents indicate that strategies can move from a positive to a negative approach within a short space of time. The results are often detrimental for the quality of service that the company provides to its clientele. It is recommended that the parties should rely on negotiation and mediation to arrest conflicts before they escalate.