An assessment of the efficiency and effectiveness of Supply Chain Management in the public sector : a case study of the Department of Justice and Constitutional Development in KwaZulu-Natal region

Abstract

The Supply Chain Management (SCM) concept emanated from the old purchasing models i.e. provisioning and procurement. This model, SCM, received a great deal of attention in both private and public sector organizations. The model was believed to conform to international best practice and thus it was believed to hold the promise of a better purchasing system in the public sector. In this context this research seeks to assess the efficiency and effectiveness of SCM in the public sector, with particular reference to the Department of Justice and Constitutional Development (DoJ and CD) in the KwaZulu Natal (KZN) Region.

Research data was obtained by means of quantitative paradigm aided by a 5-point Likert scale questionnaire. The questionnaire addressed specific themes pertaining to SCM as well as the objectives of the research project. A total of 129 members of the target population participated in the research. They were selected from various offices in KZN. A purposive sampling technique was applied to select the participants. The researcher was personally involved in the collection of the questionnaires from them. Prior to its administration, the questionnaire was pre-tested for accuracy and clarity. The data collected were analysed by means of the Statistical Package for the Social Sciences (SPSS) version 24.0 for Windows, and the research report was evaluated for plagiarism with the use of the computer programme TURNITIN.

The research revealed that SCM in the organization under study has contributed significantly to enhancing conformance to the principles of good governance and to service standards. However, challenges associated with capacity deficiencies such as a lack of manpower, information and skills were noted.

Finally, in line with the research objectives, the researcher concludes by recommending structural re-engineering, the training and development of employees, supplier education, supply chain planning, and teamwork and partnerships among all stakeholders who contribute to the delivery of goods and services to end customers.