An exploration of the impact of a performance management system on employee motivation at an academic advisory centre in Pinetown

Abstract

This study focused on the human resource management concept of the performance management system and its impact on employee motivation at an Academic Advisory Centre in Pinetown, Durban. The aim of the study was to explore the impact of a performance management system on employee motivation. A quantitative research design was applied for this study. A close-ended questionnaire was used for data collection purposes. A survey method was used for all the employees of the Academic Advisory Centre. The questionnaire was administered to all 80-targeted respondents with a response rate of 70 percent. The Statistical Program for Social Sciences (SPSS) was used to analyse the data. The initial analysis involved the use of descriptive statistical tools. Arising out of the analysed data, a significant discovery revealed that a performance management system can be advantageous to employee motivation and can result in improved job performance and satisfaction. The reviewed data also revealed that a performance management system could be effective when employees are involved in the process. The importance of training supervisors involved in the performance management process was also acknowledged. In addition, most respondents consider the performance management system to be a useful tool for employee motivation. The study offered informed recommendations on the need to train top management and supervisors in managing the performance management process and systems. The study concludes with directions for future research.