Please use this identifier to cite or link to this item: https://hdl.handle.net/10321/3367
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dc.contributor.authorMason, Roger Bruceen_US
dc.contributor.authorNgobese, Ndabazinhleen_US
dc.contributor.authorMaharaj, Mandushaen_US
dc.date.accessioned2019-10-29T10:19:17Z-
dc.date.available2019-10-29T10:19:17Z-
dc.date.issued2019-07-25-
dc.identifier.citationMason, R.M. et al. 2019. Perceptions of service provided by South African police service community service centres. Police Practice and Research : An International Journal. https://doi.org/10.1080/15614263.2019.1644176en_US
dc.identifier.urihttp://hdl.handle.net/10321/3367-
dc.description.abstractThis study investigated citizens’ perceptions of the service experienced when visiting Community Service Centres (CSC) of the South African Police Service (previously known as ‘police stations’ or ‘charge offices’). The study focuses on factors leading up to the visit and to the service experience as perceived by the visitors, and whether these perceptions differed according to various demographic factors. A survey of 400 respondents at three CSCs measured how and why the CSC was visited, overall satisfaction and respondents’ perceptions of the visit experience (measured via the service quality dimensions). The results indicate that overall satisfaction does not differ significantly according to demo-graphics, but that there are some differences in the lead-up factors and the experience according to education and income. Actions needed to improve the visit experience for citizens include customer service train-ing, regular assessment and monitoring of clients’ experiences, as well as CSC employees’ behaviour.en_US
dc.format.extent19 pen_US
dc.language.isoenen_US
dc.publisherInforma UK Limiteden_US
dc.relation.ispartofPolice Practice and Research : An International Journalen_US
dc.subjectService Qualityen_US
dc.subjectSAPSen_US
dc.subjectCommunity Policingen_US
dc.subjectService Experienceen_US
dc.subjectPerceptionen_US
dc.subjectDemographicsen_US
dc.titlePerceptions of service provided by South African police service community service centresen_US
dc.typeArticleen_US
dc.description.availabilityCopyright: 2019. Informa UK Limites. Due to copyright restrictions, only the abstract is available. For access to the full text item, please consult the publisher's website. The definitive version of the work is published in Police Practice and Research : An International Journal. https://www.tandfonline.com/doi/full/10.1080/15614263.2019.1644176en_US
dc.identifier.doihttps://doi.org/10.1080/15614263.2019.1644176-
item.openairetypeArticle-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.grantfulltextnone-
item.cerifentitytypePublications-
item.languageiso639-1en-
item.fulltextNo Fulltext-
Appears in Collections:Research Publications (Management Sciences)
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