Patient satisfaction at the Durban University of Technology Chiropractic Day Clinic using a prevalidated survey

Abstract

AIM: The aim of this study was to determine the level of patient satisfaction at the Durban University of Technology Chiropractic Day Clinic and to establish if there is any association between patient demographics (age, gender, ethnicity, income) and patient satisfaction. SUBJECTS: Patients attending the Durban University of Technology Chiropractic Day Clinic were approached to participate in the study. METHODOLOGY: Patients who attended the Durban University of Technology Chiropractic Day Clinic between June and September 2020 were informed about the research study at the reception desk by the reception staff. The patients who were interested agreed to participate, and those who were within the inclusion criteria, were handed a letter of information and an informed consent by the reception staff. Each potential participant was required to read and understand the letter of information, as well as read, understand and sign the consent form. Each patient was then handed a questionnaire, and the patient was given time after their consult to complete the questionnaire. The consent forms and questionnaires were placed into separate boxes and a code was allocated to each questionnaire before the data were captured. RESULTS: A total of 150 questionnaires were analysed and it was revealed that the patients attending the Durban University of Technology Chiropractic Day Clinic are satisfied with all aspects of the clinic, except finance. It was also shown that there was no association between patient demographics (age, gender, ethnicity and income) and satisfaction. CONCLUSION: The findings of this study correlated with some studies on the association of patient demographics and satisfaction but was not in line with all those findings.