Please use this identifier to cite or link to this item: https://hdl.handle.net/10321/4160
Title: The investigation of the disparities between unqualified audit opinion and effective public service delivery
Authors: Mbandlwa, Zamokuhle
Keywords: Specialist Studies in Education;Audit opinion;Public service delivery;Auditor General;Public servants;Improvement
Issue Date: 2022
Publisher: International Journal of Special Education
Source: Mbandlwa, Z. 2022. The investigation of the disparities between unqualified audit opinion and effective public service delivery. International Journal of Special Education. 37(3):10981-11004.
Journal: International Journal of Special Education, Vol. 37, Issue 3
Abstract: 
There has been a narrative that the municipalities that obtained an unqualified audit opinion
are effectively providing good services to the people and that led to many municipalities
focusing on attaining unqualified audit opinions. The purpose of the study was to investigate
the relationship between services that are delivered to the people and the audit opinion. The
objectives of the study are to determine whether an unqualified audit opinion articulates
effective service delivery or not. And secondly, is to determine whether a qualified audit
opinion articulates poor public service delivery or not. This study was conducted in
municipalities that attained unqualified audit opinions and those that had obtained qualified
audit opinions and compare the public services to all those municipalities. This study applied
qualitative research methodology, 6 municipality officials that are directly involved in public
service delivery were part of this study and the interview took 15 to 45 minutes for each
respondent.
URI: https://hdl.handle.net/10321/4160
ISSN: 0827-3383
Appears in Collections:Research Publications (Management Sciences)

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