Please use this identifier to cite or link to this item: https://hdl.handle.net/10321/5062
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dc.contributor.authorMokgobu, Matlou Lesleyen_US
dc.contributor.authorMason, Rogeren_US
dc.contributor.authorDobbelstein, Thomasen_US
dc.date.accessioned2023-11-09T10:02:51Z-
dc.date.available2023-11-09T10:02:51Z-
dc.date.issued2023-10-30-
dc.identifier.citationMokgobu, M.L., Mason, R. and Dobbelstein, T. 2023. Challenges during installation and maintenance of water delivery infrastructure: a citizen perspective. International Journal of Research In Business and Social Science. 12(7): 427-442. doi:10.20525/ijrbs.v12i7.2790en_US
dc.identifier.issn2147-4478-
dc.identifier.urihttps://hdl.handle.net/10321/5062-
dc.description.abstractThe installation and maintenance of water infrastructure in South African cities poses a challenge to communities, municipalities, and installation contractors, who face problems such as inadequate access to homes, traffic jams, inadequately barricaded trenches, leaking water pipes, water supply cut offs, vandalism, and theft of water. The research problem, therefore, involves an inadequate understanding of what drives these problems and how to mitigate them through better management. The aim of this study was to investigate the challenges of managing water infrastructure as perceived by the citizens of a South African municipality. The study was a descriptive and cross-sectional survey, with data collected, via a literature derived, emailed questionnaire, from a self-selected non probability sample of 402 City of Tshwane residents. Analysis, via SPSS Version 27, used descriptive and inferential statistics. The findings revealed that both the municipality and the contractors contributed to the challenges experienced by citizens, with maintenance challenges being more serious than installation challenges. Municipal and political challenges were the main drivers, with political ownership of construction companies and political interference being the biggest problems. The findings contributed to a better understanding of the challenges inhibiting effective installation and maintenance of water infrastructure, and are important to the municipality, and the community at large, because they contribute to a better understanding of service delivery from the citizens’ perspectives.en_US
dc.format.extent16 pen_US
dc.language.isoenen_US
dc.publisherBeykent Universityen_US
dc.relation.ispartofInternational Journal of Research In Business and Social Science; Vol. 12, Issue 7en_US
dc.subjectManagementen_US
dc.subjectWater infrastructureen_US
dc.subjectWater securityen_US
dc.subjectMaintenanceen_US
dc.subjectInstallationen_US
dc.subjectMunicipalityen_US
dc.titleChallenges during installation and maintenance of water delivery infrastructure : a citizen perspectiveen_US
dc.typeArticleen_US
dc.date.updated2023-10-30T12:22:28Z-
dc.identifier.doi10.20525/ijrbs.v12i7.2790-
local.sdgSDG11-
local.sdgSDG06-
item.fulltextWith Fulltext-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.languageiso639-1en-
item.openairetypeArticle-
item.grantfulltextopen-
item.cerifentitytypePublications-
Appears in Collections:Research Publications (Management Sciences)
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