Employee perceptions of the impact of training and development on product quality

Abstract

This study examines employee perceptions of the impact of training and development on product quality. The study was undertaken on a sample of 106 individuals, drawn using the convenience sampling technique from a large manufacturing organisation situated in the Province of KwaZulu-Natal. The data was collected using a questionnaire. The questionnaire comprised of two (2) sections. The first section required the r(gender, age, grade and length of employmentespondents to provide biographical data ). The second section explored the impact of training and development on product quality (measured in terms of performance, features, reliability, conformance, durability, serviceability, aesthetics and perceived quality). Data was analysed using descriptive and inferential statistics and the results were presented using tabular and graphical representation. This study found that:

Significant intercorrelations exist among the dimensions of product quality (performance, features, reliability, conformance, durability, serviceability, aesthetics and perceived quality) as a result of training and development being conducted in the organisation. here is no significant difference in the perceptions of employees varying in biographical data (gender, age, and length of employment) regarding the influence of training and development on the dimensions of product quality respectively. Based on the findings of the study, a model was developed and presented. This model presents recommendations for enhancing product quality.