Please use this identifier to cite or link to this item: https://hdl.handle.net/10321/813
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dc.contributor.authorMoonsamy, Gonasagren Vimlanen_US
dc.contributor.authorSingh, Shalinien_US
dc.date.accessioned2013-01-21T06:29:41Z
dc.date.available2013-01-21T06:29:41Z
dc.date.issued2012-02-07-
dc.identifier.citationMoonsamy, V. and Singh, S. A 21st Century framework for quality management. 2012. Academic Journals 6(45): 11231-11242.en_US
dc.identifier.urihttp://hdl.handle.net/10321/813-
dc.description.abstractEmerging trends such as globalisation, customer power and sophistication, social responsibility and environmental sustainability consciousness are creating new business challenges and market demands for organisations. In order for the business world to realise growth and sustainable success in this environment, many organisations changed the strategy they followed in the last three decades. The new strategies moved from being predominately product-focused, using process management and cost reduction, which used to be core functions to quality management, to more risk mitigation, revenue generation and reputational focused drivers. Hence, in the last twenty years the world of business has changed significantly, whereas the field of quality has not correspondingly changed in thinking or form. The aim of this paper is to demonstrate the supposition that quality has become out-dated over the last two decades. This paper will focus on the change that quality management as a discipline should undertake by proposing a quality stewardship and leadership (QSAL) framework for managing quality, under a new definition, namely, quality stewardship, into the future. In addition, this study will also include an empirical study which was undertaken to evaluate the support for the proposed framework.en_US
dc.format.extent12 pen_US
dc.language.isoenen_US
dc.publisherAcademic Journalsen_US
dc.subjectGlobalisationen_US
dc.subjectSocial responsibilityen_US
dc.subjectQuality managementen_US
dc.subjectEnvironmental sustainabilityen_US
dc.subjectQuality stewardshipen_US
dc.subject.lcshGlobalisationen_US
dc.subject.lcshQuality assurance--Managementen_US
dc.subject.lcshSocial responsibility of business--South Africaen_US
dc.titleA 21st century framework for quality managementen_US
dc.typeArticleen_US
dc.publisher.urihttp://www.academicjournals.org/ajbm/PDF/pdf2012/14Nov/Moonsamy%2520and%2520Singh.pdf&sa=U&ei=CED5UIT4G8inhAfqxoGADQ&ved=0CAcQFjAA&client=internal-uds-cse&usg=AFQjCNHFcnpm5ubDM_EPI8TkiSFF2Nd3uQen_US
dc.dut-rims.pubnumDUT-001866en_US
dc.identifier.doi10.5897/AJBM11.2655-
item.grantfulltextopen-
item.cerifentitytypePublications-
item.fulltextWith Fulltext-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.languageiso639-1en-
item.openairetypeArticle-
Appears in Collections:Research Publications (Management Sciences)
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