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Internal factors influencing job satisfaction in a freight forwarding company

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dc.contributor.advisor Mason, Roger Bruce
dc.contributor.author Joshua, David
dc.date.accessioned 2010-03-16T13:37:01Z
dc.date.available 2010-03-16T13:37:01Z
dc.date.issued 2008
dc.identifier.other 323896
dc.identifier.uri http://hdl.handle.net/10321/516
dc.description Submitted in partial fulfilment of the requirements for the degree of Masters in Business Administration, Business Studies Unit, Durban University of Technology, 2008. en_US
dc.description.abstract This paper examines the issue of job satisfaction within a freight forwarding company. The widespread dissatisfaction coupled with high staff turnover has necessitated a study of this nature. Due to the broad nature of this topic, this study focused specifically on company factors with the intention of determining which of these factors, if at all, were primarily responsible for the dissatisfaction that was prevalent. Company factors, upon which the study was based, were identified to try to assist management understand the full extent of the dissatisfaction. The intention was to identify the specific company factors that were contributing to the dissatisfaction in order to help curb the high level of staff turnover within the company. The study was conducted as staff were leaving at an alarming rate without the necessary steps being taken to address the problem. The methodology that was used was to send out a questionnaire to a broad section of the staff where the company factors were outlined and staff had to rate their level of satisfaction. The results that were obtained outlined which of these company factors contributed to the dissatisfaction that was prevalent. It zoned in on the important issues that needed to be addressed as opposed to addressing issues that were not as important. There were some distinct patterns that were found in the data. None of the factors investigated scored ratings of 4 or 5 (satisfied or highly satisfied) and the results showed a general dissatisfaction within the company. This research is an invaluable source of information not only to this company, but to other freight forwarding companies to prepare them for similar problems that they may encounter within their companies. It is envisaged that companies who take heed of the findings will not experience high levels of dissatisfaction as well as high staff turnover but they would retain their personnel especially their skilled workforce. en_US
dc.format.extent 141 p en_US
dc.language.iso en en_US
dc.subject.lcsh Freight forwarders en_US
dc.subject.lcsh Freight forwarders--Employees--Job satisfaction en_US
dc.title Internal factors influencing job satisfaction in a freight forwarding company en_US
dc.type Thesis en_US


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