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https://hdl.handle.net/10321/2645
Title: | Consumer protection and service delivery by the retail industry in the greater Durban area : the legal implications of the Consumer Protection Act 68 of 2008 |
Authors: | Govender, Vasantha |
Issue Date: | 2017 |
Abstract: | As a result of weaker bargaining power, consumers are often exploited or treated unfairly in the business arena. Whilst consumer abuse is a global problem, South African consumers are more vulnerable due to various socio-economic conditions that affect their ability to negotiate equally in the marketplace. Factors such as poverty and illiteracy contribute to consumer abuse and is perpetuated by th... |
Description: | Submitted in fulfillment of the requirements of the Master’s Degree in Marketing, Durban University of Technology, Durban, South Africa, 2017. |
URI: | http://hdl.handle.net/10321/2645 |
DOI: | https://doi.org/10.51415/10321/2645 |
Appears in Collections: | Theses and dissertations (Management Sciences) |
Files in This Item:
File | Description | Size | Format | |
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GOVENDER_V_2017.pdf | 4.31 MB | Adobe PDF | View/Open |
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