Please use this identifier to cite or link to this item: https://hdl.handle.net/10321/2645
Title: Consumer protection and service delivery by the retail industry in the greater Durban area : the legal implications of the Consumer Protection Act 68 of 2008
Authors: Govender, Vasantha 
Issue Date: 2017
Abstract: 
As a result of weaker bargaining power, consumers are often exploited or treated unfairly in the business arena. Whilst consumer abuse is a global problem, South African consumers are more vulnerable due to various socio-economic conditions that affect their ability to negotiate equally in the marketplace. Factors such as poverty and illiteracy contribute to consumer abuse and is perpetuated by th...
Description: 
Submitted in fulfillment of the requirements of the Master’s Degree in Marketing, Durban University of Technology, Durban, South Africa, 2017.
URI: http://hdl.handle.net/10321/2645
DOI: https://doi.org/10.51415/10321/2645
Appears in Collections:Theses and dissertations (Management Sciences)

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