Feasibility and acceptability of utilising short message service for follow-up care of oupatient mental health care users in the uMgungundlovu District

Abstract

Background The mental well-being of an individual is affected by physical, social and psychological factors, which result in a psychiatric diagnosis. Difficulty in concentration and attention is experienced, and they become dependent on their families for financial and social support. Over the years, there has been a rapid growth in the use of mobile technology which has been proven to increase treatment adherence. Short message services may improve service delivery through appointment reminders, and improve communication between health care workers and patients. Aim of the study The aim of this study was to determine the feasibility and acceptability of utilising a short message service to remind outpatient mental health care users (MHCU) of their follow-up care in the uMgungundlovu District. Methodology The study employed a non-experimental quantitative survey. The study took place at four outpatient psychiatric clinics in the uMgungundlovu District in KZN. A non-probability convenient sampling method was used to select 182 participants at the psychiatric clinics. Results The majority of the respondents n=169 (92.9%) indicated that they would be interested in receiving the short message service. Results indicated that it would be feasible, acceptable and expedient to MHCUs to have access to the service.