An implementation of SAP enterprise resource planning : a case study of the South African revenue services and taxation sectors

Abstract

A SAP enterprise resource planning (ERP) is a software system that assists organizations in automating and managing fundamental business processes for ideal performance. This research study aims to ameliorate the business operation problems of the South African Revenue Services (SARS) and Taxation sectors. Involving tax sectors in the preliminary stages of SAP ERP design and implementation saves SARS’ clients some resources such as money and time while also allowing various departments to improve their tax technology ecosystem. To address the associated financial, operational, technical, and compliance challenges, an ERP implementation requiring significant support from strategy execution is suggested. This proposed model for designing and implementing an ERP with a case study of the South African Revenue Services (SARS) and other taxation sectors, the benefits of ERP system within the taxation sector, implementation challenges, and proposed solutions are presented in this article while utilising data from a survey that was conducted for 50 SARS employees and taxpayers outside the organization. The proposed ERP system will enhance the connectivity of all operations within the SARS with a central access to all departments rather than having silos of business operations. From our analysis, the Cronbach report of 0.85 obtained, which is greater than 0.7 minimum, shows that it fits the proposed solution of a SAP ERP mobile app for inclusivity in the operational processes for both SARS employees and other taxpayers.