Investigating a virtual queueing system for Durban University of Technology : a comprehensive review approach to improve efficiency

Abstract

In response to the increasing demands placed on educational institutions, there is a clear need for technological advancements that can enhance the student experience while maintaining data security. This article describes the development of a Virtual Queueing System (VQS) specifically designed for the Durban University of Technology (DUT) to tackle these challenges strategically. The proposed system aims to minimize physical waiting times, ultimately enhancing the overall student experience. To ensure student information remains private and secure, the system incorporates a robust multi-layered security protocol. The goal of this research is to provide recommendations for enhancing service quality, ensuring data security, and reducing wait times across various industries that utilize virtual queuing systems. The findings from this research demonstrate the potential of digital solutions in positively transforming educational institutions