Please use this identifier to cite or link to this item: https://hdl.handle.net/10321/5571
Title: Enhancing the usability of a university student support services FAQ Chatbot
Authors: Essop, Luthfiya 
Keywords: Chatbot, FAQ;FAQ;University administration;Design Science Research;Partial Least Squares Structural Equation Modelling (PLS-SEM);Anthropomorphism
Issue Date: 2024
Abstract: 
Chatbots play a vital role in customer facing interaction. They offer real-time text or voice responses via intuitive human interaction systems and are often driven by AI technologies. Despite widespread adoption, their optimisation for university environments remains elusive. With a lens on Universities of Sub-Saharan Africa, this dissertation positions usability as essential in a chatbot’s abi...
Description: 
Submitted in fulfillment of the requirements of the Master of Information and Communications Technology Degree, Durban University of Technology, Durban, South Africa, 2024.
URI: https://hdl.handle.net/10321/5571
DOI: https://doi.org/10.51415/10321/5571
Appears in Collections:Theses and dissertations (Accounting and Informatics)

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