Market implications of Quality Management System (QMS) on accredited small training providers in KwaZulu-Natal

Abstract

This paper investigates the effects of Quality Management System (QMS) on business operations. It examines market implications of QMS accreditation on small training providers in KwaZulu-Natal (KZN). The South African Qualification Authority (SAQA) is a statutory body, regulated in terms of National Qualification Framework Act No. 67 of 2008 to oversee the development and implementation of the National Qualification Framework (NQF). They are responsible for accrediting 21 sector-based Education and Training Quality Authorities (ETQAs) for the purpose of monitoring and auditing training achievements in terms of the national standards and qualifications. For this study, the ETQAs belonging to 12 different Sector Education and Training Authorities (SETAs) provided sample frames of accredited training providers in KZN. Thus, the SETAs are responsible for administering education and training within their industrial sectors. Of the 39 small training providers that were identified, 31 participated in the study. Respondents were selected on the basis of their size as well as access to fax facilities and electronic mails. Descriptive statistics were used to analyse the two objectives. That is, the effects of QMS on business operations as well as the market implications of QMS accreditation on small training providers. The result indicates that QMS helps small training providers operate in accordance with business objectives. Hence, QMS effectively improves businesses operations. However, the majority of small training providers do not take advantage of QMS accreditation status to market their businesses. Thus, the market implications of QMS accreditation on small training providers are lacking. The original value of this paper is its approach in uncovering strengths and weaknesses of QMS on business operations as well as its implications in the market of accredited small training providers in KZN. Whilst the paper shows a growing historical volume of journals, it provides initial baseline data upon which to base future work.